Please read through our shipping and returns policy. Once an order is placed and payment confirmed, our agents will proceed with registration of the package for delivery. Our shipping and returns policy states makes provision of an accurate tracking which enables our clients to track their packages in real time during transit from our dispensary to their address. This will include providing details such as package weight, package type, departure time and expected time of arrival at the final destination. We also provide tracking details In certain cases of same day deliveries within and out of state in accordance with our shipping and returns policy.
We do not send out packages on weekends unless otherwise it is a special consideration. If you have an urgent requirement to have an order shipped same day but it’s past our delivery time (16:30pm), please call us and we may still be able to accommodate same day dispatch.
Our shipping and delivery is 100% discreet, safe and secure. In-case we fail to deliver, we will process a refund with respect to our returns policy or send a second package for replacement. In state shipping takes 24 hours and it can take 24 to 48 hours or more depending on recipient shipping location for out of state.
The most important thing customers are concerned with is Quality and prompt Delivery of the products they order for. For this reason, we have been redirecting most of our resources to ensure a fast, effective and reliable delivery schedule. By this way, we have special routes and stand by agents in a bid to facilitate our deliveries.
We have long term Contracts with the best couriers in the World such at UPS,FedEx,EMS, Spur Wing Express, DHL, TNT and many others. Our warehouses are linked to all our major routes of delivery. We have been able to ensure safe delivery to our clients without any hassle whatsoever.
All orders placed and paid for before 2 pm are shipped the same day, Monday to Friday.
Please kindly note that all extra payments regarding insurance or any transit related costs appart from the regular shipping cost (freight) paid at checkout and required by courrier service is STRICTLY done on client end as the costs are refundable on delivery.
PeakMedicalCare is committed to providing the highest quality products and customer service and is responsible for delivering orders to customers. We give all our valued customers a 30 days money back guarantee. However due to the nature of the products , which are controlled medications in many countries and states here in the United States, there is a need for some guidelines to be followed:
Following are the cases where PeakMedicalCare can process refunds to its clients:
1.) Cancellation: If a client cancels the order within 3 hours of making the payment. Once the payment has been made and the package taken to delivery service for registration and delivery, no refunds will be issued in this case.
2.)Non-Reception: If an order has not been received by the client within 7 days of processing of payment due to loss during transit, the client can apply for a refund.
However the following non-reception cases do not apply;
-Client changed his/her address
-Client provided wrong address
-The package arrived at right address but there was no one to claim it.
-The order arrived the right address but someone else claimed it.
3.) Defective Products: We try our best to source top notch products for our valued clients. But still if a client claims that the products he or she received are defective,the client can request a refund or exchange of the defected item given the following is provided:
-A clear picture of defected item
-A clear picture of the package ( Envelope, box etc)
-Proof of payment (Electronic or Physical receipt)
Note: Processing of Refunds may take upto 7 business days.